Privacy Policy

Introduction

CW Global (“we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African legislation. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.

Information We Collect

We collect the following personal information when you interact with our website:

• Identity information: Full name, company name (if applicable)
• Contact information: Email address, phone number, physical address, delivery address
• Transaction information: Order details, payment method used, purchase history
• Technical information: IP address, browser type, device information, pages visited
• Account information: Username, encrypted password, account preferences

How We Use Your Information

Your personal information is processed for the following purposes:

• Processing and fulfilling your orders
• Communicating order status and delivery updates
• Managing your account
• Processing payments securely via our payment providers
• Sending invoices and tax documentation
• Improving our website, products, and services
• Complying with legal and regulatory obligations, including VAT requirements
• Sending marketing communications (only with your explicit consent)

Legal Basis for Processing

Under POPIA, we process your personal information based on one or more of the following grounds:

• Contract: Processing necessary to fulfil your order
• Consent: Where you have given explicit consent (e.g., marketing emails)
• Legal obligation: Where required by law (e.g., tax records)
• Legitimate interest: Where processing is necessary for our legitimate business interests, provided your rights are not overridden

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. These include:

• Essential cookies: Required for the website and shopping cart to function
• Analytics cookies: Help us understand how visitors use our site
• Marketing cookies: Used to deliver relevant advertisements (only with consent)

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.

Third-Party Sharing

We share your personal information only with trusted third parties who assist in operating our business:

• Payment processors: PayFast, PayPal, and Stripe process your payment information securely. We do not store your full credit card details.
• Courier services: PostNet receives your delivery address and contact details to fulfil deliveries.
• Hosting and IT providers: Our website hosting provider stores data securely.

We do not sell, rent, or trade your personal information to any third parties for marketing purposes.

Data Retention

We retain your personal information only for as long as necessary:

• Account data: For as long as your account is active, plus 12 months after closure
• Transaction records: 5 years as required by South African tax legislation
• Marketing consent records: Until consent is withdrawn
• Technical logs: Up to 12 months

Data Security

We implement appropriate technical and organisational measures to protect your personal information, including SSL encryption on our website, secure payment processing, and restricted access to personal data.

Your Rights Under POPIA

As a data subject, you have the following rights:

• The right to access your personal information held by us
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to object to the processing of your personal information
• The right to withdraw consent for marketing communications at any time
• The right to lodge a complaint with the Information Regulator

Information Officer

To exercise any of your rights, or if you have questions about this Privacy Policy, please contact our Information Officer:

• Email: info@cwglobal.co.za
• Website: https://cwglobal.co.za

You may also lodge a complaint with the Information Regulator of South Africa at https://inforegulator.org.za.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Last updated: March 2026